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1. Where we stand on Privacy and Data Protection

  • Your privacy, and having it protected is important
  • We only collect your data when it's necessary
  • Like you, we don't like receiving spam and we don't send it either
  • We also don't like complicated legal jargon and have tried to make this document simple and easy to understand
  • We don't sell, distribute or make your personal information public

2 Legislation

We're based in the UK and the way we conduct our business and use the information we collect from this website should reflect the EU General Data Protection Regulation 2018 (GDPR). We do our best to make sure we adhere to this lengthy set of regulations, but if there is something that you'd like to tell us about, or need more information, please get in touch via our contact page.

3 Personal information we collect and why

In order to carry out or day to day activities, we collect and use a limited amount of personal information for the following reasons:

3.a Site visitor tracking and call recording

Like many businesses, we use website visitor tracking software and telephone call recording to see how this website and our company is performing. We use this data to try and better understand and monitor things such as:

  • What our prospective clients are searching for, and what words they are using
  • The number of website visitors we get
  • Which search engine they are using
  • Whether they are clicking on our paid advertising links or free search result
  • Keeping a record of what was said and by whom

The above list is not exhaustive, but gives you a few examples of why and how we use the statistics we gather. In short, we monitor activity throughout our website using a third-party company Bamboo Nine, who in turn, use Mediahawk to improve our Digital Marketing using Cookies (see also point 4 below). We track which sources are effective at helping visitors find our website and make calls to us. We use IP addresses, geo-location data, caller telephone number, and voice recordings.

3.b Contact forms and email links

If you contact us using the contact form on our website, or via an email link on one of our website pages, none of the data you provide will be stored in our website's database. Email enquiries we receive via the website are stored on a UK based server. Our office staff retrieve these emails and may store them on (or delete them from) the server, or their office computers in order to carry out their normal day-to-day activities efficiently. When contacting us via email, we recommend that you only provide us with information that you consider necessary for us to give you an accurate response. In other words, please avoid sending us confidential or otherwise sensitive information in your email.

4. More about cookies

A cookie is a small file which is placed on your computer's hard drive when you visit a website. We use cookies on this website to remember information about your browsing session but they aren't used to gather any personally identifiable information about you. In general, cookies help us provide you with a better website by enabling us to monitor which pages you visit and find useful . A cookie does NOT give us access to your computer.

You can choose to accept or decline cookies by altering the setting in your web browser e.g Chrome, Firefox etc. Although most web browsers automatically accept cookies, you can usually modify your browser setting to decline cookies to suit your preferences. However, this may affect your browsing experience. If you wish to prevent cookies from this website being stored on your computer, please disable them in your browser or navigate away and clear any cookies that have been set.

In general, cookies on this website are used for:

  • Analytical/performance purposes (see also point 3.a above) - this allows us to recognise and calculate the number of visitors and to see how visitors navigate around the website when they are using it.
  • Sharing purposes – this allows you to share pages with social networks such as Facebook and Twitter.

5. About this website's hosting and server

This website is maintained by Smart Digital Solutions who use 34SP to provide a managed VPS (Virtual Private Server) hosting environment. The server is based in Manchester, UK. All traffic (transferral of files) between this website and your browser is encrypted and delivered over HTTPS.

6. Data breaches

We take data breaches seriously. In accordance with the ICO's guidelines on this, we will report any unlawful personal data breach stored in an identifiable manner to the relevant individuals within 72 hours of becoming aware of it. This is dependent on whether or not it is deemed to be a 'high risk to the rights and freedoms of individuals'.

7. Changes to this Privacy Policy

This page may change from time to time to take into account an errors, omissions or changes of legislation. As it's not practical to notify all clients or website users of these changes, we recommend that you check this page occasionally for any changes.

Cookies / Privacy - Expert Services Group Ltd. Registered office: Wilson House 48 Brooklyn Road Seaford East Sussex, England BN25 2DX
Company No. 06713008 - VAT No. 972682678 | Licenced as a Waste Carrier by the Environment Agency: Registration no. CBDU90343 | SEO & Marketing